We collect personal, financial, commercial and credit-related information when you enquire about or apply for finance through Vanta Capital. This may include identification details, contact information, employment and financial information, company and trust documentation, credit history information and supporting documents relevant to a finance application.
We use this information to assess your finance needs, verify your identity, arrange finance facilities, communicate with you, comply with legal and regulatory obligations and administer our services. We may also use your information to provide updates about our services and industry information that may be relevant to you.
Information may be collected directly from you through phone calls, meetings, email correspondence, online forms and our website, as well as from lenders, aggregators, credit reporting bodies, referral partners and professional advisers where reasonably necessary.
What If You Don't Provide Information
If you do not provide the information requested, we may be unable to properly assess your application, arrange finance or provide our services.
How Do We Hold And Protect Your Information?
We take reasonable steps to protect the information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored electronically using secure cloud-based systems, CRM platforms and business software used in the operation of our services.
We retain information only for as long as reasonably necessary to provide our services and comply with legal and regulatory obligations.
Will We Disclose Your Information To Anyone?
We may disclose your information to lenders, lessors, aggregators, insurers, professional advisers, service providers and regulatory authorities in connection with assessing or arranging finance or where required by law.
Some service providers or technology platforms used by Vanta Capital may store or process information outside Australia. We take reasonable steps to ensure information is handled securely and in accordance with applicable privacy laws.
We do not sell or rent your personal information to third parties.
How Can You Check, Update Or Change The Information We Are Holding?
Upon receipt of your written request and sufficient information to allow us to identify the relevant records, Vanta Capital will provide access to the personal information we hold about you. We will also correct, update or delete any personal information that we agree is inaccurate, incomplete or out of date.
If you wish to access or correct your personal information, please contact Justin England at jengland@vantacapital.com.au.
We do not charge a fee for receiving a request to access or correct personal information, or for providing access to your personal information.
Your Consent
By submitting an enquiry, application or engaging our services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy and our Privacy Disclosure Statement, Consent & Credit Reporting Authorisation.
Complaints
If you have a complaint or concern regarding our services or the handling of your personal information, please contact us in writing so we can investigate and attempt to resolve the matter promptly.
Please provide as much detail as possible regarding your complaint, including any relevant information or supporting documentation.
All complaints should be directed to The Complaints Officer Justin England at jengland@vantacapital.com.au.
Upon receiving your complaint, we will acknowledge it and endeavour to resolve the matter as quickly as reasonably practicable.
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